ARRIS SURFboard SB6190 DOCSIS 3.0 32 x 8 Gigabit Cable Modem , Comcast Xfinity, Cox, Spectrum , 1 Gbps Port , 800 Mbps Max Internet Speeds , Easy Set-up with SURFboard Central App , Black

#1:ARRIS SURFboard SB6190 DOCSIS 3.0 32 x 8 Gigabit Cable Modem , Comcast Xfinity, Cox, Spectrum , 1 Gbps Port , 800 Mbps Max Internet Speeds , Easy Set-up with SURFboard Central App , Black

 

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COMCAST? GET IT!
The ARRIS SURFboard SB6190 Cable Modem is a great choice for fast internet at home. It's super easy to set up and works with most internet providers. With its fast speeds and reliable connection, you can stream movies, play games, and browse the web without any lag. Plus, it has lots of ports for connecting all your devices. Say goodbye to rental fees and hello to smooth internet with the ARRIS SURFboard SB6190!

 Good modem!
Good modem. Look like new when I opened the box! Has all the clear protective stickers on it too! Called the cable company and gave them information they needed and it was up and running I’m no time and now I have way faster internet than I had before. My old modem was almost identical but it maxed out at 135 MBS. This one has me at 360 MBS and can do even higher if I ever decide to upgrade my package. Have suggested this modem to a few friends already and I’m thinking about buying another one as a back up, just in case. It’s just a modem and no Wi-Fi so I can’t comment on that and didn’t have to call tech support so can’t comment on that either.

Brand new and stable
This is long, but I had to get this off my chest since switching to this modem has made my life a BREEZE to the point I have so much more time in my day to enjoy vs struggling and troubleshooting ISP issued equipment every day.

This is outstanding. I read quite a few reviews about these being problematic but I've experienced no such issues or drops in connectivity. This modem does indeed top out at the advertised Mbps rating and holds steady going on a month now of non stop heavy heavy traffic. It uses the Intel chipset, not the other chipsets others mentioned that are problematic. This intel chipset really sets it apart from other brands and models in the past.
It does get a touch warm, but not as warm as others I've experienced.

Before this, I used the Spectrum(formerly Brighthouse) issued modem/wireless/router combo Sagecom units that are huge and bulky. Some were Sagecom, some were ARRIS, all the same shape, type, size and build. All using the same PCB Reference Desgin/Specifications, just different manufacturers.

Spectrum's issued equipment, no matter the brand or type, is always 100% refurbished... Which isn't always a terrible thing. All of them experienced the exact same issues no matter how many times I had Spectrum send a tech out or replace my equipment, it was like clockwork on the dot I could count down and predict when their equipment would just shut off all wireless access for a blip and cause major chaos to my work at home business.

It got worse and worse the longer I kept the same equipment to where I had to swap it out every 2 weeks on the dot.

The other issue is the error tolerance and sensitivity to signal strength and quality was atrocious with Spectrum's issued equipment, the connection would drop and force the equipment to reboot which TAKES 10 MINUTES EACH TIME AND IT HAPPENS ALL DAY LONG.

I have had enough, hard wired or wireless was problematic to the point I wanted to kick babies in the throat. Spectrum techs and customer service played dumb, except for one tech that came out and told me that this will never be fixed by Spectrum and to just purchase my own equipment and he couldn't have been more right.

Enter, this beautiful ARRIS SURFboard SB6190 DOCSIS 3.0 Cable Modem, that solved all of my issues out of the box, not to mention it was delivered within a day.

I purchased a TP-LINK Wireless Access Point(WAP), with a Protectli The Vault FW4B Mini PC to be used as my NAT, Routing, & Firewalling solution(to block ads, other threats and blocklists, and prevent Spectrum from snooping on my network like I always caught them doing with their official equipment, as well as to auto VPN specific devices on the network like guests and so on as well as throttling their bandwidth for guests.).

I called Spectrum, gave them the MAC Address on this new modem, they added it to my account, removed their issued equipment from my account(saving me about 7 bucks on my bill per month) which I turned in later that day, and hooked up my new ARRIS modem(super tiny and the same size as my Proectli Firewall for those interested in form factor) and they flashed their Spectrum Firmware to the modem and off it went! All this was done within 10 minutes on the phone with Spectrum from the moment it was delivered.

I haven't had a single drop in connectivity since I switched to my own equipment that I manage myself(hardly, I just watch the logs on my firewall for specific reasons and to make sure spectrum service is not dropping out).

I now have a completely amazing and outstanding managed home network, thanks to pfSense and OpnSense, ARRIS, and TP-LINK's Wireless Access Point(WAP)... and it's 100% effortless and I forget its there because everything just works so perfectly together.

The Protectli, the TP-LINK WAP, and of course this ARRIS modem are all available for purchase on Amazon.com and 100% simple and easy to setup to get going on your own without the hassles of Spectrum's really sh1tty equipment.

All problems have been solved thanks to this move I made. I have my wifi solution with the WAP, I have my routing and firewalling solution thanks to my Protectli Firewall, and I have my super stable high speed internet thanks to this ARRIS modem.

Not to mention I chose Protectli as my firewall for their one of a kind customer care and customer service, TP-LINK was chosen for their reliability and reviews which have held consistent with my experiences, and this modem thanks to the reviewers on here.

When I get back in my server room, I will snap photos of the specific setup I mentioned in this review for those to get an idea that are not all tech fancy.

Thanks for reading!

 Actually get the speeds you pay for
This is for (32x8) Docsis 3.0 model since amazon tends to aggregate reviews and makes it impossible to tell which are for what.

Note: it goes without saying that if you pay for xfinity phone service, you wont be able to use this since it will remove the telephony port, but at that point just get a magicjack device or something and save money that way.

I installed about 4 of these so far from my friends and neighbors complaining their xfinity modem box (docsis 3.1 version) keeps cutting out and they arent getting the speeds they pay for. This streamlines the data connection so the box basically has one purpose (pass the internet signal to a router), and isnt overloaded with multiple processes and functions like comcasts box.

You do need a external router but that and this will basically pay for itself within a year of how much you saved on leasing the router from comcast themselves.
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The only advice I have for people contemplating this who have not done so before are this:
-Reduce coaxial splits. The only time its acceptable is when you split off the main line to the tv box if you pay for otherwise you will want the most direct coaxial line input to this box as possible. Last house I installed had multiple splitters for no reason to unused connections which really caused signal loss.

-Check the speeds you need. Unless you are explicitly paying for gigabit 1000+mbps then you will need a docsis 3.1 modem but anything under you are fine with the 32x8 version (more channels to work with). I pay for 300mb internet and this is perfect and I dont see myself getting gigabit internet since none of your devices can actually support it especially if you use wifi lol.

-Get a good router, dont take ethernet connections for granted but also dont get baited for router speeds which say up to etc etc hypothetical speeds. They are taking the total sum of multiple 2.4ghz and 5ghz signals to give you a unrealistic speed you will never achieve. The router situation is another story but look into something decent at least. It will definitly be better than comcasts modem box and will probably come with better security features. NOTE: avoid routers with antivirus protection or voice assistant/alexa/google/siri functionality. Both of these features add in 3rd party software which collects data on your entire network and is a security concern especially on the router dhcp level..

-Buy new. Dont get these used since you will almost always have activation issues and such. This goes for any modem by any company anywhere.

-Dont believe advertisements, speeds you will actually achieve are based on a number of things. First and foremost is how much you are paying for. If you pay comcast for 200mb you will get up to 200mb (roughly 25 megabytes). This speed is only really obtained by ethernet connections which then rely on making sure your end devices ethernet port is a gigabit port and so on. Just like how wifi is determined speeds are determined by hardware and also distance. Moral of this story is dont by for things you will never use. 32x8 docsis 3.0 version of this router caps at whatever hypothetical speeds they say and thats more than enough for really anyone at this point.

Glad I purchased this!
I had another Arris surfboard modem that I bought when I signed up with Spectrum back in 2016 when we first bought our house. Didn't really think anything of it until now, I was like wow, the modem is kind of old, 7 years plus. I pay for 300 Mbps, but on a direct to modem from wall test, I was always pulling in like 250 Mbps, no big deal. I had some intermittent slow downs or drops once in a great while, I never know if that is the modem or router or the ISP being slow? Who knows - but I was like, for $70, lets just get a newer modem. Man, this thing is great - I called spectrum and they activated it over the phone in 5 minutes. Now on my direct to modem speed tests, I am getting 350-375 Mbps!! Getting more than I actually pay for, and its much more stable per the jitter and continuous ping tests. So if you have any similar issues - grab a new modem! (Don't use the companies modems).

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