ARRIS Surfboard SB6190 32x8 DOCSIS 3.0 Cable Modem with 1.4 Gbps Download and 262 Upload Speeds, White (Non-Retail Packaging) (Renewed)

#1:ARRIS Surfboard SB6190 32x8 DOCSIS 3.0 Cable Modem with 1.4 Gbps Download and 262 Upload Speeds, White (Non-Retail Packaging) (Renewed)

 

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Customer reviews
Good upgrade
The number of channels on a network has increased with the rise of digital media. I bought this to allow twice the channels as our older Arris modem. After our provider had done their magic the modem was working fine. Our network is now running more smoothly and dependable with fewer drops. Not the latest but it has met our needs.

Great replacement for an aging modem
After replacing a dying router with the latest gaming router, I was still having some small issues. After investigating I figured out my modem, which I've had for years and years, was my bottleneck. I didn't realize it had a speed limit. And its been maxed out for awhile now. I ordered this modem to replace it. I have Optimum cable, which used to be Suddenlink, which used to be Charter in my area. So once support got the MAC enabled, all the my network roadblocks disappeared. My network is so fast now, it's crazy that I didn't realize it sooner.

Works like a champ.
Got it at my door. Swapped it out for my old cable modem. It locked up to Xfinity signal in record fast time. Total time so far - 5 minutes. That would be the last of my luck. After contacting Xfinity to have them verify my hardware and reset their data base so the new modem would work....OMG. After 20 minutes PLUS, and at least 10 tries at getting their system to enable my modem (Arris is one of THE biggest cable modem manufacturers) the tech went to their higher tier technicians. About 10 minutes later THEN it synched up to their hardware and I was in business. The modem is working like a champ.

Does not work with fiber optic wifi
(Disclaimer... I am a novice when it comes to this stuff) I hate to give this modem a bad rating because all I've read on it indicates it does a great job. However, this router did not work for me because it will not work with fiber optic internet. I realize there is a disclaimer stating such in the description, but it should provide more explanation than it does. For example, my wifi (Verizon/Frontier and now Ziply Fiber) is fiber optic, but my connection to the modem is a coax cable (and not a fiber optic connection). This caused me confusion as to whether this modem would work or not. I did some internet surfing and it was listed as a modem that would work with a fiber optic signal. I even went so far as to call Arris and THEIR OWN TECH said as long as I had the coax cable connection, that it would work. Well... they were wrong. Yes, it has a coax cable connection, but it uses MoCA (Multi-media over coax alliance) technology. Therefore, the signal is different and this modem will not accept the fiber optic signal. I am returning the modem. I instead used the combo (modem/router) provided by my internet provider, disabled the router on the combo unit and am using my new Eero Pro6 as my router/mesh network. Success! The Eero Pro6 is great (but the app could be better).

Solid Budget Modem
I was impressed when I speed tested this modem alongside the 4 year old Cox rental "Panoramic Gateway" or some such nonsense modem (also has WiFi router. Got about 20% better speeds with the SB6190. From 500Gbps to 600Gbps. You can use it for gigabit service, provided your service provider allows a gigabit connection with a DOCSIS 3.0 modem.
The irony is that I only pay for a 250Gbps line. But I figure they owe me plenty because I only just realized how dual band WiFi works and that I have been renting a dual band modem for 4 years that has the 5GHz locked out and discovered the Wi-Fi wouldn't even let me change the channels to support a range extender.
I also got a renewed Linksys E7350 Wifi/Ethernet router because the SB6190 only has a single Ethernet port and I need more than that.
Now I can return the crappy Cox modem and eliminate $15 from my monthly bill. I can't believe how much I paid for that thing over 4 years.

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